We are excited to announce an opportunity for an IT Specialist to join our forward-thinking team. This role is pivotal in supporting our technology infrastructure and ensuring the efficient operation and security of our IT systems. The ideal candidate will be highly skilled, detail-oriented, and capable of navigating complex technology landscapes to support organisational goals.

Key Responsibilities for the IT Specialist Role

• Support and maintain the organisation's IT systems, ensuring system availability and performance.
• Troubleshoot hardware and software issues, providing timely resolutions to all technical problems.
• Manage network security including maintaining firewalls, antivirus, and performing regular system audits.
• Participate in the development and implementation of IT policies and procedures.
• Provide technical support and training to users and ensure effective use of IT resources.
• Collaborate with vendors to resolve complex hardware or software issues.
• Manage IT projects and initiatives, deploying new technologies to improve business operations.
• Maintain accurate records of IT assets, licences, and configurations.

Essential Skills and Qualifications for IT Specialist Role

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum of three years of experience in IT support, system administration, or a similar role.
• Proficiency with network and computer systems administration.
• Strong knowledge of IT security practices and protocols.
• Excellent problem-solving skills and ability to work under pressure.
• Strong verbal and written communication skills.
• Familiarity with IT service management frameworks like ITIL is advantageous.
• Proficient in Microsoft Office Suite and other relevant software tools.
• Have knowledge to operate and maintain ERP systems.

Preferred Experience and Attributes for IT Specialist

• Hands-on experience with virtualisation technologies (e.g., VMware, Hyper-V).
• Certification in IT services, such as CompTIA A+, Network+, or similar certifications.
• Experience managing cloud services such as AWS, Azure, or Google Cloud Platform.
• Strong analytical skills for evaluating and improving IT systems.
• Adaptability to new technological trends and tools in the IT industry.

If you have a passion for technology and meet the qualifications, we encourage you to apply. Become a vital part of our technology team and contribute to the success of our organisation by ensuring seamless IT operations and outstanding user support.