Duties & Responsibilities: 

• To work as project manager to ensure property executed and opened on time. To work closely with project team to finalize all steps necessary to open property on time as approved budget.
• Contribute to the formulation and implementation of the AZAD’s property management strategy in line with AZAD’s overall corporate goals.
• Ensure that the AZAD’s property management strategy is translated into operational business plans and monitor the performance and execution of those plans in order to achieve functional objectives and deliver the company’s strategy.
• Weekly meeting with project teams to ensure execution of property is going as plan and report hickups.
• Weekly meeting with tenant coordination to ensure tenant are going with the plan of opening property on time
• Resolve any relevant problems of tenant to open on time with all adjustment need it for their contract.
• Coordinate Enternally with all departments to ensure flexible plans are set to open property on time. Meeting with leasing, marketing to be in weekly basis prior to opening.
• Manage assigned property through effective coordination and allocation of resources and service providers to ensure assets are being managed and maintained as per AZAD guidelines and quality standards.
• Build and maintain strong relations with suppliers and tenants.
• Respond to queries or complaints received from tenants and take the necessary action to resolve these issues in a timely and efficient manner.
• Contribute to the development of the contract renewal process for properties under management and provide recommendation on renewal terms, price increases, budget planning for contract renewal etc.
• Ensure that periodic preventive maintenance plans for the assigned property are in line with AZAD’s operational property plans.
• Conduct periodic inspections of the property and tenant spaces to ensure compliance with leases and the proper upkeep of the property.
• Monitor the work of external service providers and ensure that they comply with the established Service Level Agreements (SLAs) in order to facilitate efficient AZAD’s operations.
• Contribute to the evaluation and selection of the most appropriate contractors, service providers and sub- contractors of AZAD’s properties in order to provide the best service to client’s visitors and tenants cost- effectively.
• Ensure tenants comply with terms and conditions of lease agreements to facilitate effective property management.
• Respond to tenants’ complaints and requests in a timely and courteous manner in order to ensure satisfactory resolution of issues.
• Coordinate with various AZAD departments to ensure seamless operations on the assigned properties and achieve high level of client tenant’s satisfaction.
• Ensure the property are in adherence to prevent Governmental laws and regulations – and maintain good working relation with government entities.
• Manage and maintain communication with the tenants regarding property violations with (shop keepers etc) to ensure compliance with predefined policies and procedures.
• Coordinate with the finance function and follow up with customers in case of delayed payments and defaulters to take all necessary measures to recover dues as per the prevailing contractual terms, law and regulation.
• Monitor customer satisfaction on an ongoing basis and address any issues that require improvement to ensure customer satisfaction and retention.
• Direct an extensive market research and market intelligence exercise to scope competitors and leading market practices.

Qualifications:

• Master's Degree in business or any relevant field (preferred).
• Bachelor’s degree in business or any relevant field.

Minimum Experience:

• Six to eight years of experience in a similar position.

Language:

            English & Arabic: Advanced